eTailor

Common Email Questions

• How can I access my email when I am away from my desk?
• How can I set up an out-of-office notification for my email account?
• How do I configure Outlook to leave a copy of my emails on the server for x number of days?
• I have bought a new computer - how do I transfer my mail account over to it, including all my old emails?
• I have bought a new computer, but I do not wish to move my old emails – how do I just collect new emails on my new computer?
• My eTailor Account Setup sheet/email describes one of my email addresses as being a '* @ catchall' - what does this mean?
• What are my incoming and outgoing settings for my mail?
• What do Spam Filters actually do?

Q: How can I access my email when I am away from my desk?
eTailor Webmail is a web browser-based email system that allows you to:

• Send and receive your email while away from your desk
• Store address books
• Store ToDo notes
• Enable and disable out-of-office emails when you won't be checking email

How to use the system from any computer:

1. Go to https://webmail.etailor.ie
2. Enter your username/password (if you don't have these to hand, please contact us)

Once you are logged in, the buttons across the top of the screen gives you access to all the sections within the system.

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Q: How can I set up an out-of-office notification for my email account?
If you are not going to be collecting/reading emails, it is often useful to let people who are emailing you know this. To enable the out-of-office on your eTailor email account:

1. Go to https://webmail.etailor.ie, and enter your username/password (please contact us if you do not have this information)
2. Once logged into eTailor Webmail, select “Options”, and then select “Auto Response: Reply”
3. Remove the sample text, and type in the message you would like displayed to any person who emails you.
4. With the text entered, ensure the “Activate” option is ticked, and click Finish – your autoresponder is now active.

To remove your autoresponder upon your return, simply repeat steps 1 and 2, deselect the “Activate” tickbox, and click finish. Your autoresponder is now disabled.

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Q: How do I configure Outlook to leave a copy of my emails on the server for x number of days?
This is useful if you wish to use both Outlook and the eTailor Webmail service together.

1. Click Tools in the file menu and select Accounts
2. Click the Mail Tab and click once on the "mail.yourdomain.ie" in the account window to highlight it, then click the Properties button.
3. In the Account Properties, click the Advanced Tab
4. Under where it says "Leave a copy of messages on server", change the number to something like "7" days.
5. Click OK and OK. Click the Close button on the Accounts window

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Q: I have bought a new computer - how do I transfer my mail account over to it, including all my old emails?
This can be quite a difficult process if you are not familiar with your email client, and it is recommended you enlist the assistance of an I.T. engineer to complete this. It can usually be split into two sections:

1. Export your existing emails from within your mail client. The process for doing this can vary between email clients. Upon completeion of an export, it usually gives you one large file containing all your emails. This should be copied to your new PC using a blank CD or USB device.
2. Import the old emails onto the new PC - you will likely need your username/password for your email account to complete this process. Please contact us to retrieve this information.

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Q: I have bought a new computer, but I do not wish to move my old emails – how do I just collect new emails on my new computer?
To complete this process, you will need your username/password (please contact us if you do not have this information).

1. On your old PC, remove the account from your mail profile. In Outlook, this is usually done in the Tools->Accounts menu section. In here, select your old account and remove it)
2. Add the account on your new computer - the full process of adding a new email account is described in detail in Support->Fix my Email section of this website.

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Q: My eTailor Account Setup sheet/email describes one of my email addresses as being a '* @ catchall' - what does this mean?
This is a special type of email account that we can provide for you, which essentially allows you to have an email account that will recieve emails to *Anything*@yourdomain.com. Many of our clients will advertise their email address as e.g. info@yourdomain.com, and the catchall account will accept mails to this address, and allow you to send from that address.

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Q: What are my incoming and outgoing settings for my mail?
The instructions for setting up your mailbox in Microsoft Outlook are detailed in the eTailor support section entitled "Outlook Setup" within the "Fix my Email" section.

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Q: What do Spam Filters actually do?
Spam Filters remove any unsolicited or spam e-mails from your mail server, which means that you do not receive spam. The levels of protection vary, and can be adjusted according to how much spam your domain receives on a daily basis. eTailor can set your spam filters to the correct level to ensure that you receive only the mail that you want.

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